Join our Pawsitively Amazing Team!
Looking for a job in the veterinary field? Join our veterinary team at Island Tides Veterinary Hospital!
Are you an animal lover and a caring, compassionate individual? We are on the lookout for veterinary professionals who want to provide the best possible medical and surgical care for our patients while creating a positive client experience for pet parents.
Current Available Position(s):
CCR (Client Care Representative)
(info below)
Client Care Representative (CCR) - Full Time
Do you love people and their pets? Island Tides Veterinary Hospital is looking for an organized, compassionate and proactive professional who wants to be part of a team with a focus on improving the lives of pets and their people. As a Client Care Representative/Receptionist, you will be the welcoming face (and voice) of our hospital.
Island Tides is a calm, progressive and supportive veterinary hospital where we take pride in providing exceptional care to every patient and client. We follow Fear Free handling protocols and work hard to create a positive experience for everyone in the hospital.
Key Responsibilities
Welcome clients and their pets with warmth, empathy and professionalism
Schedule appointments, manage phone calls and emails, and process payments accurately and efficiently
Maintain organized and up-to-date patient and client records
Communicate clearly and compassionately with clients and team members
Help to maintain a clean, organized and calm environment for pets, clients and team members
Maintain composure in pet emergency or stressful situations
Provide information to clients regarding preparation for upcoming medical appointments/procedures and clinic policies
What We're Looking For
Excellent communication and interpersonal skills, both verbal and written
Ability to handle challenging situations with professionalism and empathy
Proficient in computer use and POS machines
Excellent problem-solving skills and attention to detail
Ability to work independently as well as part of a team in a fast-paced environment.
Strong organizational skills and ability to multi-task
Flexibility in scheduling, including willingness to work on Saturdays
Perks of Working with Us
A positive, team-oriented atmosphere where your contributions are valued
Lots of employee benefits (including medical/dental, uniform allowance, paid holidays, etc)
Personal Pet Discounts for veterinary care and products
Birthday celebrations for every team member (singing is optional)
Our hospital is right across the street from a beautiful ocean-front pathway (perfect for lunchtime walks)
Other Benefits:
Fun company events
Dental/Medical plan
Paid time off
If this sounds like a good fit for you, please fill out the form below and submit your resume/cover letter.